Templates
HIPAA Compliant
Want to text patients from your healthcare organization while remaining HIPAA compliant? We’ve got you covered with these text message templates designed for healthcare providers.
Note that these text templates are intended to be examples you use to create your own. We do not recommend directly copying and pasting them into Text Request's Templates feature, without first editing them and their [brackets] to fit your needs. These [brackets] will not automatically pull custom info and are only meant to be placeholder examples.
1. Share Protected Health Information (PHI) Safely with Secure Text Messaging
To send PHI, you have to use our HIPAA Compliant Texting accounts. These are different from our standard accounts, and have extra layers of security and safeguards to keep you texting in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Below are examples of the types of messages you can safely send with those accounts on our messaging platform.
Template 1: “[Name], you left off your address on the medical form we needed you to fill. If you send it to me real quick, I can enter that information.”
Template 2: “We’re almost done getting you set up for your first appointment. All I need is your insurance ID number to ensure you’re covered.”
Template 3: “Hi [Name], just following up after your surgery. Please let us know how you’re recovering or if you need anything.”
Template 4: “Here is a link to your test results: [link] Reply here, or call us with any questions if you want to review it together.”
Contact us to have your HIPAA Compliant account created today.
2. Schedule Appointment Reminders to Prevent No-shows
You want to schedule and keep more appointments, turn cancellations into reschedules, and prevent no-shows. These patient appointment text templates will help you.
Template 5: “Hi [Name], this is a reminder that your [appointment] is at [time] on [date]. Let us know if you have any questions! - [Healthcare Provider]”
Template 6: “[Name], still good for our appointment at [time] on [date]? [link] Use this link to confirm or reschedule.”
Template 7: “Thanks for reaching out to schedule your next appointment! [link] Use that link to book an open date.”
Template 8: “Sorry to hear you can’t make it today. [link] Reschedule your appointment for a time and date with that link.”
We have even more appointment scheduling text message templates to help you book more slots.
3. Acquire More New Patients with SMS Chat
SMS Chat is a lead generator to convert more people and improve your marketing ROI, by giving prospective patients the power to text you directly from your homepage. Jump start new conversations for everything from “Do you take my insurance?” to “What kind of technology do you use for this procedure?” Plus you get to keep their phone number for follow-ups.
Below are examples of inbound responses to patients using SMS Chat that can be either manual or autoresponses.
Template 9: “Thanks for contacting [Healthcare Organization]: Use this link [link] to fill out an inquiry form, and I’ll follow up with you shortly.”
Template 10: “Thanks for considering [Practice Name] for your [treatment]. Here is a link to all our counseling options: [link] Let us know which one you think best suits your needs, and I’ll respond to you as soon as possible.”
Template 11: “We’re here to help with all your [service] needs at [Practice Name]. Walk us through what you have in mind, and our team will respond to your questions as soon as they are available.”
4. Earn More Patient Reviews and Feedback
Ongoing patient communication is what drives better health outcomes—and texting is the vehicle to make that happen. All of this leads to a stronger reputation and more revenue for your medical practice. Capitalize on that success by texting patients for reviews.
Template 12: “Thanks for visiting today. Tell us how we did at [link] We really appreciate it!”
Template 13: “How did your treatment go? [link] Share your experience with us by filling out that internal survey.”
Template 14: “Thanks for choosing [Medical Professional] as your primary healthcare provider! [link] Can you share what keeps you coming back by using that link?”
Template 15: “Are our healthcare professionals meeting your needs? [link] Tell us how we can improve.”
5. Speed Up Payments and Collections
Request and collect secure payments from patients through text messaging with our Payments feature. Here are examples of the optional 50 character message you can include with your payment request notification.
Template 16: “Here’s the bill for your last visit.”
Template 17: “Your monthly invoice for [treatment].”
Template 18: “Thanks for always choosing [Medical Professional]!”
Template 19: “Your invoice. Text us if you start to feel worse.”
We have even more payment related SMS messages templates to help you get paid faster.
