Your Customers Want to Be Able to Text Your Business

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Your customers want to be able to text your business. How do we know?

The average cell phone owner under 45y.o. sends and receives about 85 texts every day! We spend over 4 hours a day on our mobile phones, and very little of that time is used for phone calls.

Related: How Many Texts Do People Send Every Day?

People texting with people is a staple of everyday communication. It's just what we do!

Want to catch up with family? Text. Need a report finished? Text. Confirming a meeting? Text. Seeing if so-and-so wants to do dinner? Text.

The go-to form of communication for the majority of the world's population is text messaging.

So where does texting fit into business communication?

Many businesses use automated marketing texts, but where's the conversation with a real person? We communicate through conversations. Businesses should as well.

Texting doesn't just offer a better experience, it also meets a need. Millions of people are dissatisfied with their current service options!

89% of consumers want another customer service option. 79% are unhappy with what's currently provided to them. And at least 78% of people who text wish they could have a text conversation with a business.

Related: What's the Most Popular Form of Communication in 2018? It's Still Texting

As a business, you know you need to give customers what they want. Otherwise, they won't work with you!

What most customers want these days is an easier way to do and get more. So give them an easier way to communicate with you!

Customers want to have text conversations with your business

Most website traffic comes from mobile devices. When someone's viewing your website on their smartphone, how great would it be to just click a button that opened a text addressed to your business?

It'd be awesome! And it's easy to do.

Related: What is Click-to-Text and How Can My Business Use It?

There are two main benefits of a "Click-to-Text" button your website.

  1. People prefer texting because they can do it as much as they want on their own time, without it interrupting their day.
  2. Customers hate waiting on hold, and it takes businesses far too long to respond to emails.

Most people want real-time conversations and love the flexibility that texting brings.

Most people want another option for customer support, and texting is the most popular form of communication. Your customers want to be able to text your business. Can they?

Billions of conversations happen through text every day. The overwhelming majority of consumers are currently unhappy with customer service options. They want to text with your business.

Click here to learn more about business texting

Related: 8 Reasons Why Texting is Crucial to Business Communication